Return & Refund Policy
At RemoteOZ, you can always return the product back for refund within 45 days if your device doesn’t work with the remote controls, or if you have changed your mind(Postage refund exlcuded for change of mind return/IR compatibility reason). Please contact us at email@example.com for your return.
At RemoteOZ, we provide 1-Year warranty for all remote controls, if product failed during this period, we will provide you with new replacement unit for free(a basic postage of $3.80 will be charged). Please contact us at firstname.lastname@example.org for your warranty claim.
Wrong model Swap/Exchange Service
If in case you have ordered wrong model for your appliance, and we happened to have the correct remote model, then we can swap you with the correct remote model (a basic postage will be charged). Please contact us at email@example.com for the product Exchange/Swap.