Return & Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund of the product price or an exchange. Please see below for more information on our return policy.
Returns & Refund
At RemoteOZ, you can always return the product back for refund within 60 days if your device doesn’t work with the remote controls, or if you have changed your mind(For change-of-mind and IR compatibility returns, the customer pays return postage and the original shipping cost is not refunded).
All returns must be postmarked within sixty (60) days of the purchase date. All returned items must be in resalable condition with the original packaging. Items that have been tested with your device are accepted, provided they are not damaged.
Please contact us first at sales@remoteoz.com to arrange your return BEFORE sending it back.
Refunds are issued to the original payment method within 1 business day of receiving the returned item. There is no restocking fee.
Warranty Claim
At RemoteOZ, we provide 1-Year warranty for all remote controls, if product failed during this period, we will provide you with new replacement unit for free(a basic postage will be charged for new shipment). Please contact us at sales@remoteoz.com for your warranty claim.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Return incorrect model / Exchange Service / Change of Mind
If in case you have ordered wrong model for your appliance, and we happened to have the correct remote model, then we can swap you with the correct remote model (a basic postage will be charged for new shipment). Please contact us first at sales@remoteoz.com to arrange your swap BEFORE sending it back.
Returns Process
To return an item, please email customer service FIRST to sales@remoteoz.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
RemoteOZ
Attn: Returns + RMA #
Suite 1 on Bourke St (next to Bulleen Library), Bulleen Plaza,
Bulleen, VIC 3105
Australia
International Returns (New Zealand & United States)
Our 60-day return policy and 1-Year warranty apply to international orders. Return parcels must be sent to our Australian address above; the customer is responsible for international return postage on change-of-mind and compatibility returns. Any import duties, taxes, or customs fees paid on the original order are not refundable. For warranty claims, we will normally ship a replacement without requiring the faulty item to be returned for buyer’s convenience.
Exceptions
The following items cannot be returned or exchanged:
● Product has suffered physical or water damage during the daily use
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us at:
Tel: 03-9967 2598 (Australia) | +61 3 9967 2598 (international)
Or email at : sales@remoteoz.com