Return & Refund

Return & Refund Policy

At RemoteOZ, you can always return the product back for refund within 60 days if your device doesn’t work with the remote controls, or if you have changed your mind(Postage refund exlcuded for change of mind return/IR compatibility reason). Please contact us at sales@remoteoz.com for your return.

Warranty Claim

At RemoteOZ, we provide 1-Year warranty for all remote controls, if product failed during this period, we will provide you with new replacement unit for free(a basic postage of $3.80 will be charged). Please contact us at sales@remoteoz.com for your warranty claim.

Wrong model Swap/Exchange Service

If in case you have ordered wrong model for your appliance, and we happened to have the correct remote model, then we can swap you with the correct remote model (a basic postage of $3.80 will be charged). Please contact us at sales@remoteoz.com for the product Exchange/Swap.